Privacy Policy for Castnet IT Solution Provider

Effective Date: 23 November 2024

Your privacy is important to us. This Privacy Policy explains how Castnet IT Solution Provider collects, uses, and protects your personal data when you interact with our website, https://castnet.co.za.

Who We Are

Castnet IT Solution Provider is dedicated to delivering quality IT and internet solutions. We are committed to ensuring your data is handled responsibly and transparently.

What Personal Data We Collect and Why?

1. Comments and Online Forms:

When you leave comments or fill out forms on our website, we collect:

• Information entered into the form (e.g., name, email).
• Your IP address and browser user agent string to assist with spam detection.

We may use an anonymized version of your email (hash) for services like Gravatar. After comment approval, your profile picture (if linked to Gravatar) may appear publicly.

2. Media:

If you upload images to the site, avoid including embedded location data (EXIF GPS). Visitors can extract location data from uploaded images.

3. Cookies:

We use cookies to enhance your experience:

• Comment Cookies: Save your name, email, and website for future comments.
• Login Cookies: Store login and display preferences.
• Article Editing Cookies: Track post edits for one day.

4. Embedded Content:

Embedded content (e.g., videos, images) from third-party websites behaves as if you visited those websites. These sites may collect data, use cookies, and monitor your interactions with their content.

Analytics:

We may collect anonymous usage data to analyze website performance and improve user experience.

Sharing Your Personal Information:

We may share your information with:

• Service partners assisting with product delivery.
• Survey partners to enhance network performance and customer satisfaction.
• Third-party companies performing services on our behalf.
• Legal or regulatory authorities as required by law.
• Emergency services, including approximate location if needed.
• Buyers or successor companies in the event of a merger, reorganization, or sale.

We ensure that third parties adhere to applicable data protection laws and take adequate precautions to safeguard your data.

How Long We Retain Your Data:

• Comments: Retained indefinitely for streamlined moderation.
• Registered Users: Personal data is stored in profiles and can be viewed, edited, or deleted by the user or administrators, except usernames, which cannot be changed.

Your Rights Over Your Data:

You may request:

• An exported file of your personal data.
• The deletion of your data, except for information retained for legal, administrative, or security purposes.

Where We Send Your Data:

Your data may be shared with survey partners or service providers involved in product or service delivery.

How We Protect Your Data:

We implement robust data collection, storage, and processing practices, aligning with the National Institute of Standards and Technology’s (NIST) Cybersecurity Framework (CSF). This includes encryption, access controls, and incident response protocols.

Data Breach Procedures:

In the event of a data breach, we follow a structured approach:

1. Initial response.
2. Damage control.
3. Incident investigation.
4. Communication with affected users.
5. Compliance with disclosure requirements.

Industry Regulatory Disclosure:

Your data may be disclosed to comply with legal obligations, protect Castnet’s rights, or in the event of a business reorganization. We’ll notify you if required by law.

Contact Information:

If you have questions about this Privacy Policy or how your data is handled, please contact us at:

Email: info@castnet.co.za

Phone: +441500300

By using our website, you consent to the terms of this Privacy Policy. We encourage you to review this policy regularly for updates.